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FREE SHIPPING ON ALL ORDERS

BUY 2 GET 1 FREE

FREE NAME, NUMBER, PATCH CUSTOMIZATIONS

FREE SHIPPING ON ALL ORDERS

BUY 2 GET 1 FREE

FREE NAME, NUMBER, PATCH CUSTOMIZATIONS

FREE SHIPPING ON ALL ORDERS

BUY 2 GET 1 FREE

FREE NAME, NUMBER, PATCH CUSTOMIZATIONS

FREE SHIPPING ON ALL ORDERS

BUY 2 GET 1 FREE

FREE NAME, NUMBER, PATCH CUSTOMIZATIONS

FAQs

Back

Shipping

What is the status of my order?
How can I return a product?
How long will it take to ship my order?

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email along with the link to track your order.

Or, you can track the status of your order from the “Track your Order” page on the website.


How can I return a product?

Jersey d’Or offers FREE Worldwide Delivery on all orders for a limited time only.

It usually takes 2-4 business days for our team to process your order & dispatch it. 

Our Shipping Options:

Express 3 – 8 Business days

Standard (Insured) 8 – 14 Business Days

Standard 9 – 17 Business Days

How long will it take to ship my order?

Delivery times may vary depending on the delivery location as well as the shipping method you
selected. Normally, once you’ve placed your order, it usually takes 2 to 5 days to process
and mark it ready-for-delivery.

ORDER

Can I change my order?
How do I cancel my order?
How do I add or remove products after placing my order?
How do I track the progress of an order?
Can I change my delivery address after I have placed my order?

Can I change my order?

We can only change orders that have not been processed yet.

To make changes to your order, please reach out to support by submitting your request via “contact us” form or via email.

How do I cancel my order?

Cancellation Eligibility: Customers may be eligible to cancel an order if it meets the following criteria:

  • The order has not been processed or fulfilled.
  • The cancellation request is made within the specified time frame outlined in our policy.
  • The order does not include any personalized, customized, or made-to-order items, as these items are typically non-refundable and non-cancellable due to their unique nature.

Customers must request order cancellation within a day of placing an order, which starts from the moment the order is placed. 

Contact our customer support team via phone, email, or live chat.

Provide the necessary details, including your order number, customer name, and reason for cancellation.

Our customer support representative will guide you through the cancellation process and confirm the cancellation request

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website.
Please contact our customer support team through the ‘contact us’ page or via email for any modification of the order.

How do I track the progress of an order?

Once your order has been shipped, you will receive an email notification with the shipping details of the order. You can track the shipment by clicking on the link provided in the email and through our “Track My Order” page

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To learn more, you can contact us through ‘contact us’ page or via email.

PAYMENT

What payment methods do you accept?
Is it safe to use my credit/debit card at this website?
Which currency will I be charged in?
Are there any hidden costs?

What payment methods do you accept?

You can purchase on our website using a visa debit, or any major credit card. Additionally, we support PayPal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets.

You can choose these payment methods at checkout.

We also offer Buy Now Pay Later payments via Sezzle in the US and Canada.

Is it safe to use my credit/debit card at this website?

Shopify Payments is one of the most secure payment processors available. Shopify uses 128-bit SSL encryption technology to protect your information during checkout.

Which currency will I be charged in?

We currently support the many currencies for charging our customers in their local currencies: USD, CAD, AUD, EUR, GBP, and many other currencies are accepted. You can select your preferred currency from the footer menu or the country selector in the header.

Are there any hidden costs?

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

RETURNS & EXCHANGES

Do you accept returns?
Can I exchange an item?
How do I make a return?
Are returns free?

Do you accept returns?

Yes, we do accept returns subject to our returns, refunds, and exchanges policy. To request for a return, please reach out to support by submitting your request via “contact us” page or via email.

A member of our support staff shall respond as soon as possible.

Please check or full returns policy.

Can I exchange an item?

We do accept exchanges and they are subject to some conditions. To request an exchange, please submit your request via “contact us” page or via email. A member of our support staff shall respond as soon as possible.

Please check or full returns policy.

How do I make a return?

We accept returns but some conditions apply. Please read our full return, exchange, and refund policy for more information.

Are returns free?

No, in general, the customers shall bear all expenses related to returns and exchanges. For more details please read our returns & exchange policy. Or Feel free to contact our support agents through email or contact us form for more details.

GENERAL

How do I contact customer service?
I received a damaged or wrong product. What should I do?

How do I contact customer service?

Our customer service team is available through chat, email, and phone. You can reach us at hello@jerseydor.com. Please allow our team 1-2 business days to get back to you when you send us an email. Sending more than one email doesn’t speed up the response.

I received a damaged or wrong product. What should I do?

In the rare case of receiving a damaged or wrong product, please send us an email detailing the issue and attache images of the damage or wrong product to the address hello@jerseydor.com

★ Reviews

★ Reviews

323 reviews
76%
(247)
13%
(43)
8%
(25)
1%
(4)
1%
(4)
All out of stock??

Why is all the kits out of stock

Great quality and value

Exceptional quality and price. The jerseys in local stores charge over double the money for the same products. Keep in mind, shipping will take a month, but I assure you it’s worth the wait. This is my second order with the company. Highly recommend!

FC Barcelona Away Jersey 22/23

We received the shirt but it had no number or player name on it. Followed up with customer service and they shared they look into a replacement but haven’t heard back since.

Liverpool order

I have not received my order yet.

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